IT Project Analyst

About US: We are a company that provides innovative transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

DS Technologies Inc is looking for IT Project Analyst role for one of our premier clients.

Job Title:IT Project Analyst
Location:Baltimore MD (Hybrid)
Industry:Government/IT (Social Security Administration SSA)
Job Category:Project Management / IT Support

Overview:
The IT Project Analyst will support the lifecycle of IT projects assist users with computer systems and software and manage service tickets using Jira or similar platforms. The role also involves testing hardware and software systems and collaborating with crossfunctional teams.

Position:
The IT Project Analyst will focus on project management and user support in a hybrid work setting ensuring the successful completion of IT projects while providing technical assistance to users.

Responsibilities:

• Support IT projects throughout their lifecycle.
• Assist users with computer systems and software applications including Microsoft Office.
• Manage service tickets using Jira or similar platforms.
• Test hardware and software systems.
• Write technical and userfriendly documentation.
• Prioritize tasks and manage changing project requirements.

Requirement Qualifications:

• Bachelors degree with 3 years of relevant experience or Masters degree with 1 year of relevant experience or 5 years of related experience in lieu of a degree.
• Minimum of 4 years of experience supporting IT projects and managing their lifecycle.
• 3 years of experience assisting users with software/hardware and managing support tickets.
• Proficiency in Jira (or similar platforms) for ticket management.
• Strong analytical communication and multitasking skills.
• Ability to obtain and maintain a US Public Trust clearance.

Benefits:
Hybrid work environment offering flexibility in work schedules.

Additional Information:

• Must reside within commuting distance of Baltimore MD for hybrid work.
• Must be willing to work onsite as needed.

Candidate Details:

• Strong IT project management experience.
• Proficiency with service platforms like Jira and technical documentation skills.
• Must be eligible for a US Public Trust clearance.