Technical Product Lead
Technical Product Lead
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Job Description
What we are looking for
We are looking for a Technical Product Lead to oversee and support the testing and servicing of our electric motorcycle and related charging infrastructure in Kenya. The ideal candidate will diagnose and resolve mechanical electrical and software issues train a team of technicians and ensure products meet the highest performance standards. This role requires strong technical expertise and the ability to manage relationships with early test customers delivering exceptional experience and gathering valuable feedback for the product development team.
We are looking for audacious creative and committed people to join us on this important mission. You will be joining a bold team consisting of leading engineers and senior operators hailing from companies including Tesla Apple Google Ola Electric LiveWire Lucid Motors Bolt SRAM Sun Mobility Tork Motors Ather Exponent Energy Microsoft and SafeBoda among many others.
What does the job involve
- Product Support & Technical Expert
- Develop indepth knowledge of our EV motorcycle covering mechanical electrical and software systems.
- Diagnose and resolve issues whether mechanical (e.g. brakes suspension battery tub) electrical (e.g. wire harness display powertrain) or software (e.g. CAN logs reflashing IOT). Maintain organized documentation of these issues and clearly communicate with the product development team on a regular basis.
- Unpack assemble and prepare new motorcycles for use conducting all functional checks.
- Lead preventative maintenance activities by guiding technicians on the team as well as directly performing hands on work. Document all service activities.
- Customer Engagement & Product Testing.
- Serve as the primary point of contact for test riders and customers maintaining open communication channels and strong accountability.
- Manage customer relationships provide training and ensure users can operate and maintain motorcycles effectively.
- Track product usage and collect feedback for continuous improvement.
- Plan and conduct field testing to validate product performance and identify areas for enhancement.
- Familiar with use of DAQ equipment such as accelerometers can loggers GPS trackers and other sensors.
- Workshop & Inventory Management.
- Maintain an organized workshop/service center with all necessary tools and fixtures.
- Monitor spare part usage and inventory levels ensuring timely reordering and sourcing of parts.
- Coordinate with the supply chain team for local and international part sourcing.
- Training & Team Development.
- Train and support technicians mechanics and future technical hires.
- Develop technical documentation and training materials to standardize processes and facilitate knowledge sharing.
Qualifications
- Bachelors degree in Engineering Automotive Technology or a related field.
- 3 years of experience in technical support or field service roles within the automotive motorcycle or EV sectors.
- Proficiency in diagnosing and troubleshooting mechanical electrical and software issues.
- Handson experience with diagnostic tools and software including familiarity with CAN logs.
- Strong problemsolving skills with a keen ability to rootcause complex issues.
- Excellent communication and interpersonal skills for managing customer and internal team relationships.
- Ability to travel within the region as needed to support field testing and customer engagement.
- Strong organizational skills and attention to detail.
Benefits
- Employee share options (ESOP).
- Company sponsored healthcare plan.
Employment Type
Full Time
