Waiter

Roles and responsibilities

Job Description

• • • To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
    • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
    • To carry out any other reasonable duties and responsibilities as assigned.
    • To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
    • To perform opening and closing procedures established for the place of work as assigned.
    • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
    • To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
    • To ensure that the place of work and surrounding area is kept clean and organized at all times.
    • To handle guest enquiries in a courteous and efficient manner.
    • To establish a rapport with guests maintaining good customer relationship.
    • To monitor operating supplies and reduce spoilage and wastage.
    • To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.
    • To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
    • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
    • To provide friendly, courteous and professional service at all times.
    • To maintain good working relationships with colleagues and all other departments.

Desired candidate profile

Qualifications

• Previous hospitality experience.
• Excellent communication skills.
• Strong customer service skills required.
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.