Senior Waiter

Roles and responsibilities

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

• Customer Service Skills:

  • Strong interpersonal skills to engage with customers and provide a positive dining experience.
  • Ability to handle customer inquiries and complaints professionally.

• Menu Knowledge:

  • Familiarity with the menu, including food and beverage options, to make recommendations and answer questions.

• Communication Skills:

  • Clear and effective verbal communication with customers and kitchen staff.
  • Ability to take and relay orders accurately.

• Multitasking Ability:

  • Capability to manage multiple tables and tasks simultaneously, especially during busy shifts.

• Attention to Detail:

  • Careful attention to order accuracy, presentation, and cleanliness.

• Basic Math Skills:

  • Competence in handling cash transactions and calculating bills.

Desired candidate profile

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations