Room Service Order Taker

Roles and responsibilities

Job Description

• • • Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.

• • • Perform as per Rixos standards.
    • Be fully aware of the Rixellence for the day
    • Proper grooming at all times
    • Attend training classes as per schedule
    • Show fullest cooperation and respect within the team and other departments
    • Is aware of the daily activities and has product knowledge of all the hotel facilities
    • To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
    • To be well informed about special functions and events held in the hotel on a daily basis.
    • To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
    • To ensure that the product standards are followed as trained.
    • When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
    • Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
    • Responsible for opening and closing the check.
    • To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
    • Full knowledge of menu items
    • Clean the order taker’s booth.
    • Follows the standard orders of the long stay guests.
    • To use guest names whenever appropriate.
    • Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
    • He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
    • Other duties as assigned.Assist in Task Force Teams for new openings.

Desired candidate profile

Qualifications

• Previous hospitality experience
• Excellent communication skills
• Strong customer service skills required.
• Degree in Hospitality / Tourism
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.