Bartender

Roles and responsibilities

A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

What will I be doing?

A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner
• Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
• Take food orders and assist the floor team with deliveries as required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner

• Drink Preparation: Mix, garnish, and serve alcoholic and non-alcoholic beverages according to standard recipes or customer preferences.

• Customer Service: Interact with customers, take orders, and provide recommendations based on their preferences, ensuring a positive dining or drinking experience.

• Inventory Management: Keep track of drink supplies and ingredients, ensuring the bar is stocked, and report shortages to management.

• Cleanliness and Organization: Maintain a clean and organized bar area, including washing glassware, cleaning surfaces, and disposing of waste properly.

• Cash Handling: Process payments accurately, handle cash and credit transactions, and maintain an accurate cash register.

• Knowledge of Drinks: Stay informed about various drinks, cocktails, and beverages, including ingredients and preparation techniques, as well as current trends in the beverage industry.

• Compliance with Regulations: Follow health and safety regulations, including age verification for alcohol sales and responsible service practices.

• Customer Engagement: Foster a friendly atmosphere, engaging with patrons and creating a memorable experience through conversation and service.

• Handling Complaints: Address any customer complaints or issues calmly and professionally, finding solutions to ensure customer satisfaction.

• Collaboration: Work closely with other staff members, such as servers and kitchen staff, to ensure smooth service during busy periods.

Desired candidate profile

A Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience within a cocktail bar environment
• The ability to create classic cocktails
• Flexibility in hours as you will be working rostered shifts, especially on weekends
• Exceptional personal presentation and communication skills
• Flexibility to respond quickly and positively to a range of work situations
• Passion for delivering exceptional levels of guest service
• Mixology Knowledge: Understanding of drink recipes, techniques, and trends.
• Communication Skills: Strong interpersonal skills to interact effectively with customers and team members.
• Multitasking: Ability to manage multiple orders and tasks simultaneously, especially during busy shifts.
• Attention to Detail: Precision in drink preparation and cash handling.
• Customer Service Orientation: A friendly and approachable demeanor to create a welcoming environment.