Genesys Engage Engineers
Genesys Engage Engineers
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Job Description
9703563
Oct042024
Technical Lead
PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues Skills Data actions Data tables Wrapup codes Schedules and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure Support maintain and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point DNs ACD ID Persons VQ GQ etc. in CME.Analyzing TServer / SIP Server logs for troubleshooting URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment.
Genesys Engage CTI Genesys Genesys Inbound Voice
810
Genesys PureEngage Genesys Framework PureCloud email Chat IVR NICE Nexidia Genesys Cloud Voice Chat & Email System Design Knowledge Banking experience Good Communication skills.
PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues Skills Data actions Data tables Wrapup codes Schedules and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure Support maintain and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point DNs ACD ID Persons VQ GQ etc. in CME.Analyzing TServer / SIP Server logs for troubleshooting URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment.
United States
TCS Iselin NJ(South)
Malvern
Malvern PAGenesys Engage
Employment Type
Full Time
