DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
Stay current on stakeholder needs and the program vision
Serve as the custodian of program objectives and business requirements and assist in their realization
Produce a variety of highquality documents within stipulated timelines that are complete universally acceptable and effectively communicate objectives.
Participate in and contribute to JRM/JAD workshops with business SMEs developers testers and BAs to analyze business processes workflows business policies events triggers roles integrated systems data flows etc.
Develop user stories working closely with business SMEs in identifying/eliciting and documenting business requirements
Publish/Review Business Requirements Documents Requirements Traceability Matrix (RTM) mapping requirements and test cases to ensure complete test coverage against inscope requirements.
Review test summary reports ensuring adequate testing coverage for key functional areas.
Support stakeholders during each release/implementation.
Closely coordinate with business stakeholders and track the deliverable submission review and approval for supporting the ongoing enhancement release schedule.
Support program director for tracking the enhancement resources capacity assignment of weekly tasks and utilization of the weekly hours.
Learn the programs requirements management change management and defect management tools and track requirements/defect status throughout the project for the functional areas.
Understand and proactively review existing processes identify opportunities for improvement and make constructive suggestions for change that would benefit the Program
Serve as an SME for the program and contribute to and review documents crafted by other teams.
EDUCATION EXPERIENCE and QUALIFICATIONS
Bachelors Degree
45 years of IT applications experience as a Business Analyst
At least 2 years of experience supporting a benefits management programs eligibility management processes
Demonstrated understanding of complex information workflows through a Content Management Solution to publish sensitive information
Demonstrated ability to analyze and synthesize business requirements
Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
Excellent communication & negotiation skills and experience in supporting technical and nontechnical staff
Strong background in developing trust and confidence in relationships with stakeholders and crossfunctional teams; experience coordinating and fulfilling requests for internal/external changes
Demonstrated expertise in information systems business operations requirements analysis and integration/design of solutions.
The candidate must be processoriented with sound judgment attention to detail accuracy and followthrough including flexibility to perform in an ever