INT-CD68279

The Customer Success Associate is expected to perform tasks quickly and efficiently with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk office/facility and clients may it be internal or external.

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:
  • Answering and dispersing calls and inquiries
  • Welcoming and/or receiving applicants visitors and clients of the Company
  • Responding and/or addressing tenant concerns and walkin inquiries
  • Handling daily incoming and outgoing mails
  • Receiving distributing and filing incoming letters billings invoices documents and/or other communications
  • Managing the front office on a daily basis
  • Assisting on client request like photocopying printing scanning documents
  • Gatepass / work permit processing
  • Preparing and accomplishing errand form
  • Monitoring the cleanliness in concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reporting and coordinating any workplace issues and ensures job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationship with members
• Enforcing company policies procedures safety health regulations and standards

GENERAL ADMIN

• Attending ticket request within SLA
• Assisting office walk tour with prospective client and marketing events
• Offering and serving refreshment to Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection borrow of LAN/ HDMI
• Coordinating with vendor for any Client request below 20K
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintaining Office Showreadiness cleanliness and maintenance
• Conducting random facilities walkthrough to report current and urgent issues and to handle foreseen issues and members’ needs
• Coordinating with Customer Success Lead for any facilities/Building issues

• Bachelor of Science in Business Administration BS HRM BS Tourism or any similar courses
• With at least 12 years work experience as Front Office Staff or Admin Assistant
• Knowledgeable in MS Office applications (MS Word Excel Powerpoint office 365)
• Hospitality or Customer service background is a plus
• Capable of dealing with local staff and foreign clients
• Enthusiastic Outgoing responsible motivated dedicated detail oriented and driven personality
• Superb verbal and written communication skills
• Has high attention to detail fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

KMC Careers

If youre a rockstar at what you do and looking to be a part of our amazing story we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines best flexible workspaces. Our employees also get to enjoy exclusive discounts rewards and freebies and invites to our monthly events. We are always recruiting for roles in IT & Development Marketing Business Administration HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for jobseekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age gender sexual orientation ethnicity nationality and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement peoplecentric policies to work flexibly. We ensure that everyone in our expansive network is engaged from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties free trips and much much more!