INT-D3C5193

The Customer Success Associate is expected to perform tasks quickly and efficiently with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk office/facility and clients may it be internal or external.

The main responsibilities of a Customer Success Associate I include:

• FRONT DESK MANAGEMENT:

  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants visitors and clients of the Company
  • Responds/addresses tenant concerns and walkin inquiries
  • Handles daily incoming and outgoing mails
  • Receives distributes and files incoming letters billings invoices documents and/or other communications
  • Manages the front office on a daily basis
  • Assists photocopy printing scanning client request
  • Gatepass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required

  GENERAL SERVICES / TENANT SERVICES

  • Point person / Representative in the workplace
  • Conference room reservations
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures and safety and health regulations and standards

  GENERAL ADMIN

  • Attends ticket request within SLA
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple troubleshooting IT concerns like wifi connection borrow of LAN/ HDMI
  • Coordinates with vendor for any Client request below 20K
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy

  GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintains Office Showreadiness cleanliness and maintenance
  • Conducts random facilities walkthrough to report current and urgent issues and to handle foreseen issues and members’ needs
  • Coordinates with Customer Success Lead for any facilities/Building issues

Remote Work :

No