Project Manager - Application Support

Job Title: Project Manager Application Support

Location: Frisco TX

Duration: 12 months

Term: Contract

Job Description:

Experience Desired: 12 Years.

Qualification:

• 12 years of experience.
• Experience in Managing Operations and Support teams for large Azure cloudbased applications
• Excellent skill set on analyzing identifying troubleshooting and rectifying application/infrastructure issues
• Strong knowledge of telemetry & monitoring tools such as Splunk AppDynamics Grafana
• Own and manage major incidents in production and lower environments as defined by the customers
• Strong technical background in Java based applications with proficiency in Microservices REST APIs and Cloud
• Experience in Managing Development/Enhancement projects
• Experience in Telecom Domain is a plus
• Experience in Managing a team of 2530 members
• Experience in managing IT projects with a strong understanding of ITIL frameworks and best practices
• Track and ensure compliance of various metrics such as SLA MTTR MTTA KPI
• Should be able to identify improvement areas drive automation and transformation initiatives
• Collaborate with onshore and offshore teams to ensure application support activities are completed within the SLAs
• Communicate project status issues and risks timely to all stake holders cross functional teams and managers
• Passion to learn and adapt with new technologies as per project needs
• Should have worked in client facing roles and have excellent communication skills
• Demonstrate strong leadership capabilities by driving decisionmaking and guiding the team to meet project objectives
• Strong knowledge in Agile & Kanban

Key Skills:

Java Application Support Azure Devops Spring Boot Micro Services.