With Relocation Support- German Customer Support In Szczecin
With Relocation Support- German Customer Support In Szczecin
Posted on :
13-10-2024
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Job Description
Job Title: Customer Support Specialist
Languages: German (C2) English (B2)
Location: Szczecin Poland (Remote work model available for candidates in Poland)
Employment Type: Fulltime
Job Overview:
We are seeking a dedicated Customer Support Specialist fluent in German and English to join our team in Szczecin. This role involves providing exceptional support to our customers ensuring their needs are met with professionalism and care.
Key Responsibilities:
- Deliver outstanding customer service in German (C2) and English (B2) through various communication channels including phone email and chat.
- Resolve customer inquiries and issues efficiently while maintaining high satisfaction levels.
- Participate in a comprehensive 2week training program that equips you with the skills necessary for success.
- Engage in a learning by doing approach gaining handson experience with ongoing support from a Training Buddy.
- Collaborate with team members to enhance service delivery and improve customer experiences.
Work Schedule:
- Day shifts from 8:00 AM to 7:00 PM Monday to Friday.
- Every second Saturday is a working day.
Qualifications:
- Fluent in German (C2) and English (B2).
- Strong communication interpersonal and problemsolving skills.
- Ability to thrive in a fastpaced environment.
- Previous customer service experience is a plus but not required.
Benefits:
- Private medical care to support your health and wellbeing.
- Access to a group insurance program for added security.
- Participation in a sports and leisure program.
- Opportunities for social activities events and celebrations.
- A cafeteria system including vouchers for shopping meal vouchers a Multisport Card entertainment tickets and more.
- Coverage of flight ticket costs and Real Estate Agency fees (please note that accommodation is not provided).
Remote Work :
No
Employment Type
Full Time
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