With Relocation Support Italian Tech Customer Support
With Relocation Support Italian Tech Customer Support
Posted on :
13-10-2024
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Job Description
Location: Szczecin Poland
Languages Required: Italian (C1) English (B2)
Employment Type: OnSite
Key Responsibilities:
- Address customer inquiries and deliver efficient technical solutions.
- Assist customers in diagnosing and resolving issues related to our products and services.
- Collaborate with the technical team to tackle more complex technical questions.
- Keep precise records of customer interactions and technical issues.
- Stay informed about product updates to offer knowledgeable support.
Work Schedule:
- Monday to Friday: 8:00 AM 8:00 PM (various shifts)
Qualifications:
- Proficiency in Italian (C1 level) and English (B2 level).
- Basic technical awareness with the ability to explain terms like VPN and IP address.
- Strong problemsolving abilities and a customerfocused mindset.
- Previous experience in technical support is advantageous but not required.
- Capacity to excel in a fastpaced dynamic environment.
Training:
- We provide an extensive 68 week onboarding training program to equip you with the necessary skills and knowledge to thrive in this position.
Remote Work :
No
Employment Type
Full Time
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