Operations Manager
Operations Manager
Posted on :
13-10-2024
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Job Description
Introduction
The ideal candidate is a strategic thinker with strong leadership skills a keen eye for process optimization and a proven track record of successfully managing complex operations. As the Operations Manager you will play a pivotal role in ensuring smooth workflows optimizing resource allocation and contributing to the overall growth and success of the company.
Key skills and experience
- At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup;
- Managed at least 80100 staff across multiple lines of business;
- Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely;
- Open to Thai nationalities who can communicate well in Lao
- Proven track record of meeting and delivering targets and commitments;
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
- Strong organizational managerial critical thinking creative thinking problemsolving decisionmaking and analytical skills;
- Willing to work on public holidays and shifting schedules including night shifts when needed.
Responsibility
- Overall in charge of managing program operations and KPIs set by the client such as Quality Efficiencies Staffing and Service Level;
- Effective collaboration with team members and comanagers. Immediate superior other support; groups/departments such as GA HR Recruitment IT Training and Quality and Workforce Management define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews on a regular basis and present operational performance clearly communicate insights and ensure all operational concerns are addressed;
- Manage program daily and monthly operating metrics within budgeted expense parameters;
- Develop manage and maintain employee productivity goals against departmental standards;
- Produce monthly operating reports detailing center activity trend analysis goals/objective status and special projects;
- Coordinate with Site Senior Manager on Human Resource recruiting training development and retention.
Remote Work :
No
Employment Type
Full Time
Key Skills
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