Senior ServiceNow Architect

Role : Senior ServiceNow Architect

Location : Baltimore MD (Onsite)

Duration: Long Term Contract

Job Duties / Responsibilities:

Architect configure and customize the ServiceNow platform to meet the organizations specific needs and requirements from multiple teams within the organization. Define and manage data structures such as tables fields and relationships. Architect design and implement business rules workflows and UI policies. Define roles and groups required for each workflow; access and permissions based on organizational requirements. Provide support for workflow or story related issues. Enhance the existing Incident management workflows and define SLAs and Approvals. Design and implement Problem Management processes in ServiceNow according to Agency requirements. Design and implement the Change Management module according to the Agency requirements and ITIL best practices. Design and implement the Service Catalog. Create and manage service requests and service offerings as defined by the Agency. Integrate ServiceNow with internal applications. Implement automation through workflows scripting and orchestration. Develop and maintain reports and dashboards to provide insights into IT service performance. Customize and configure reporting tools within the ServiceNow platform. Plan and execute platform upgrades. Manage patches and updates to ensure the platforms security and stability. Design and implement the Knowledge Management module. Identify and address issues related to performance and scalability as needed. Provide training to endusers and other administrators. Document configuration changes processes and best practices. Design and implement the ServiceNow CMDB as defined by the Agency

Minimum Qualifications:

• A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware software and/or enterprise applications at an expert level.
• A minimum of five (5) years of proven experience as a ServiceNow architect administrator or similar role.
• A minimum of five (5) years of experience designing and creating incident problem and change management modules in ServiceNow developing and maintaining the Service Catalog.
• A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform including knowledge of tables fields forms and workflows.
• A minimum of two (2) years of experience managing user accounts roles and groups enforcing access controls and permissions.
• Familiarity with integrating ServiceNow with other systems and applications.
• Ability to create and customize reports and dashboards within ServiceNow.
• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Preferred Qualifications :

• A minimum of eight (8) years of experience architecting the ServiceNow platform.
• A minimum of five (5) years of experience with ServiceNow development including creating custom applications and modules.
• A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
• Experience with planning and executing ServiceNow platform upgrades and migrations.
• Proficiency in advanced scripting languages within the ServiceNow platform such as GlideScript (JavaScript) or AngularJS.
• ServiceNow Certified Implementation Specialist certifications in specific modules such as IT Service Management (ITSM) Service Catalog or other relevant areas.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL (Information Technology Infrastructure Library) certification.

Note: 3 Professional References required along with DL/ID copies.