HR OPS PRIMARY
HR OPS PRIMARY
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Job Description
Donato Technologies established in 2012 excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing consulting software development and training catering to small and mediumsized enterprises. While our core strength lies in Information Technology we also deeply understand and address the unique business requirements of our clients leveraging IT to effectively meet those needs. Our commitment is to provide highquality customized solutions using the optimal combination of technologies.
Job Summary
HR Ops Help Desk
Years of experience needed 3 years of overall experience
Technical Skills:
- Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Knowledge of applications or infrastructure in a largescale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Skills
PRIMARY COMPETENCY : HR OPS PRIMARY SKILL : Help desk
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Employment Type
Full Time
