IT Analyst 1st line technical support
IT Analyst 1st line technical support
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Job Description
Our client is looking for French/German speaking IT analysts.
If youre based in Poland and speak fluent French/German
Provide hardware/software/network problem diagnosis/resolution via telephone for customers end users.
Resolve or Route incidents and requests to appropriate teams
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Work closely with helpdesk peers in crosstraining development/implementation of operational excellence procedures and fostering teamwork.
Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
Willing to work in different shifts and national holidays as required by Operations.
Candidates Requirements:
Windows Operating systems
Clients: Windows8 Windows7 Windows 10
Servers: Windows 2008 Windows 2003 Windows 2000
Remote desktop connectivity applications (TeamViewer LiveMeeting Windows Remote Assistance
Knowledge of Lync and OCS
MS Office Suite: MSWord MSExcel MSPowerPoint MSOutlook
Internet browsers (eg Explorer Chrome Firefox)
Antivirus and Firewall software
PC Hardware knowledge
o Desktop
o Laptop
o Peripheral devices (printers scanners)
Mobile devices and OS (iOS/Android/Windows)
PC Hardware knowledge
Eligibility Criteria
Fluent in respective languauge (B2 level and above)
Employment Type
Full Time
