Business Analyst 7983-2115

Responsibilities:

• System Analysis and amp; Design: and nbsp;Perform system analysis design testing and implementation of applications ensuring alignment with strategy and standards.
• Agile Business Analysis: and nbsp;Define and manage user stories participate in sprint planning backlog refinement and ensure that business needs are reflected in technical solutions.
• User Research and amp; Personas: and nbsp;Conduct user research and develop personas to understand user needs and create journey maps to improve service delivery and customer experience.
• Requirements Gathering: and nbsp;Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
• Incident Management: and nbsp;Collaborate with technical teams to manage incidents triage issues and ensure prompt resolution while keeping stakeholders informed of progress.
• Stakeholder Consultation: and nbsp;Consult with clients on changes/modifications recommend system enhancements and assist in the development of training plans.
• Documentation and amp; Reporting: and nbsp;Prepare system documentation user manuals and other relevant materials to support system implementation and maintenance.
• Project Planning and amp; Coordination: and nbsp;Assist in planning application development activities providing direction and support to ensure that deliverables meet business and technical standards.

MustHave:

• Agile Experience: and nbsp;Proven experience in working within agile frameworks with the ability to write and refine user stories conduct sprint reviews and manage product backlogs.
• UserCentered Design: and nbsp;Experience conducting user research developing personas and creating journey maps to improve system usability and user experience.
• System Analysis Expertise: and nbsp;Strong understanding of system analysis and design including experience working with webbased technologies databases and COTS applications like Cram.
• Incident Management Knowledge: and nbsp;Experience in working closely with technical teams to handle incident management and issue triaging ensuring timely resolution.

General Skills:

• Technical Knowledge and amp; Expertise:
• Strong background in systems analysis requirements definition prototyping and feasibility studies.
• Knowledge of SDLC methodologies COTS tools and webbased technologies.
• Experience with systems integration and datamining/reportingbased tools.
• Analytical and amp; ProblemSolving Skills:
• Ability to gather and analyze complex business problems assess options and recommend optimal solutions.
• Experience in evaluating system designs and their impact on service delivery.
• Leadership and amp; Collaboration:
• Ability to collaborate with crossfunctional teams providing direction to ensure that business needs are met within agile development frameworks.
• Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
• Communication and amp; Interpersonal Skills:
• Excellent communication skills for liaising with stakeholders gathering requirements and explaining technical details to nontechnical users.
• Ability to prepare comprehensive documentation business cases and training materials.

Scoring Categories:

1. Requirements Gathering and Analysis 60%

• Experience in gathering analyzing and documenting user requirements.
• Expertise in defining user stories prototyping and translating business needs into functional specifications.
• Ability to conduct user research develop personas and create journey maps for enhanced user experience.

1. Leadership and ProblemSolving 20%

• Proven leadership in managing agile teams providing direction on technical and business solutions.
• Ability to collaborate on problemsolving during incidents triaging issues and ensuring swift resolution.
• Expertise in balancing competing priorities and resolving complex problems in system design and functionality.

1. Communication Skills 20%

• Excellent verbal and written communication skills to liaise with clients clarify business requirements and explain technical solutions.
• Experience preparing business cases system documentation and user manuals for diverse audiences.