Desktop Support Engineer L1
Desktop Support Engineer L1
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Job Description
We are looking for a talented Level 1 Desktop Support Engineer in Melbourne Australia.
This position is a year contract position with a possibility to renew.
We do not sponsor any visa or work permit. Therefore candidates must have legal working permits themselves.
Responsbilities but not limited to :
- Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware Desktop/laptop software network issues with desktop/laptop issues with mobile devices and other peripherals.
- Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
- Setup and configuration of end user desktops laptop hardware software printers Mobile phones and peripherals.
- Guide users with stepbystep instructions on installing applications.
- Document and record incidents service requests and their resolutions in the internal ticketing system.
- Direct unresolved issues to the next level of support personnel
- Help create technical documentation and manuals (KA) for known issues.
- Image and deploy Laptops/ Desktops/Tablets to end users.
- Asset Management (stock level check tracking receiving preparing and shipment of assets)
- Coordinating office moves
- Engineer will collect inventory (Serial Numbers / Asset Tag / Service Tag of all devices he is able to collect it from
- Engineer will collect rack elevations if any. Note anything that is in operations from floor
- Engineer will collect photos of the rooms racks (Front and Back).
- Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting proactive support proactive monitoring and health checks targeted training on new tools for executive custom onboarding process for executive etc.
- Engineer should be skilled full to identity network devices and take instructions for smart hands and eyes for IMAC devices.
Requirements
What were looking for:
- Technical expertise: A bachelors degree in Computer Science or a related field and relevant certifications (e.g. CompTIA A MCP).
- Handson experience: At least 18 months of experience in IT support.
- Problemsolving prowess: A knack for identifying and resolving technical challenges.
- Strong communication: Excellent interpersonal and customer service skills.
- Adaptability: The ability to thrive in a fastpaced and everchanging environment.
- Availability: Willingness to work offhours and weekends when necessary.
Experience: Minimum of 2 years in IT troubleshooting and a good soft communication skills
Education
Experience: Minimum of 2 years in IT troubleshooting and a good soft communication skills
Employment Type
Full Time
Key Skills
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