IT Support Administrator
IT Support Administrator
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Infrastructure Monitoring and Maintenance:
- Monitor the organization s IT infrastructure including servers networks and systems to ensure optimal performance and availability
- Perform routine maintenance tasks to keep systems uptodate and secure.
- Incident Response and Troubleshooting:
- Respond to IT incidents and service requests diagnosing and resolving technical issues in a timely manner.
- Work closely with the IT team members to escalate and resolve complex technical issues.
- Systems Administration:
- Administer and support server environments including cloud and onprem.
- Maintain network devices such as routers switches and firewalls.
- Implement and enforce security measures to protect IT assets and data.
- User Support and Training:
- Manage employee onboarding and systems training
- Offer training and guidance to endusers on IT procedures and best practices.
- Assist in the procurement and setup of IT hardware and software.
- Documentation and Knowledge Management:
- Create and maintain detailed documentation for IT systems procedures and troubleshooting guides.
- Promote IT security awareness and best practices among employees.
- Collaboration and Communication:
- Collaborate with various departments to understand strategic objectives and provide effective solutions.
Requirements
Qualifications:
- Proven experience in IT support or in a similar role.
- Proficiency in troubleshooting software and hardware issues.
- Strong knowledge of operating systems including Windows macOS and Linux.
- Working knowledge of Active Directory and Microsoft Entra ID.
- Working knowledge of Azure AWS and Google Cloud infrastructures.
- Administer and optimize servers in virtualized environments.
- Understanding of network topologies and protocols.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work independently.
- Relevant IT certifications (CompTIA A Net Security etc)
Proven experience in IT support or in a similar role. Proficiency in troubleshooting software and hardware issues. Strong knowledge of operating systems, including Windows, macOS, and Linux. Working knowledge of Active Directory and Microsoft Entra ID. Working knowledge of Azure, AWS, and Google Cloud infrastructures. Administer and optimize servers in virtualized environments. Understanding of network topologies and protocols. Excellent communication and interpersonal skills. Ability to prioritize tasks and work independently. Relevant IT certifications (CompTIA A+, Net+, Security+, etc)
Employment Type
Full Time
