SKILLS/EXPERIENCE PREFERENCES:
Dynamic and Proactive ITSM Professional:
- Proven selfmotivation and a successful track record in IT Service Management (ITSM) IT Operations Management (ITOM) technologies.
- Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Organized and analytical with the ability to work effectively in a team environment.
- Demonstrated ability to implement projects on time to meet project schedules.
- Capable of handling multiple priorities in a fastmoving environment.
Application Portfolio Management (APM) Expertise:
- Essential expertise in Application Portfolio Management (APM).
- Emphasis on managing and optimizing the organizations portfolio of applications for enhanced efficiency and performance.
Technical Proficiency:
- Intermediate level experience with ServiceNow implementations.
- Understanding of the Common Service Data Model (CSDM)
- Proficiency in system integration using web services and other webbased technologies (XML HTML AJAX CSS HTTP REST/SOAP).
- Strong communication presentation and writing skills.
- Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules:
- Handson experience in the development and implementation of ServiceNow ITSM modules:
- Asset Management
- Incident Management
- Change Management
- CMDB/Discovery
- Service Mapping/Dependency Mapping
- IT Asset Management
Technical Understanding:
- Exposure to ServiceNow platform capabilities.
- Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation:
- Proficient in creating and managing scripts and workflow.
- Experience in one or more scripting languages: JavaScript Python PowerShell.
ITSM Fundamentals:
- Fundamental understanding of ITSM ITIL
- Understanding of CMDB.
ServiceNow Scripting Aspects:
- Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the ServiceNow system.
- Proficiency in ServiceNow client and serverside JavaScript and the ServiceNow APIs.
Web Services and Integration:
- Scripted WebServices AJAX Business Rules JavaScript SOAP REST SSOSAML Setup and Integration of ServiceNow to Other Applications.
Customization Skills:
- Customizing ServiceNow using UI Pages UI Macro & CMS using CSS HTML Jelly.
- Implementation of Custom UI Changes with the usage of Web Technologies such as DOM HTML changes.