Spa Receptionist

Roles and responsibilities

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience

Desired candidate profile

Qualifications:

• Education: High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
• Experience: Previous experience in a receptionist or customer service role, preferably in a spa or wellness environment.

Skills:

• Customer Service: Exceptional interpersonal skills with a focus on providing a welcoming and relaxing experience for guests.
• Communication: Strong verbal and written communication skills for effective interaction with clients and team members.
• Organizational Skills: Ability to manage appointments, schedules, and administrative tasks efficiently.
• Computer Proficiency: Familiarity with booking software and basic office applications.

Responsibilities:

• Greet and check in guests upon arrival, ensuring a warm and friendly welcome.
• Manage appointment bookings and cancellations, ensuring optimal scheduling for therapists.
• Provide information about spa services, treatments, and promotions to guests.
• Handle customer inquiries and resolve issues with professionalism.
• Maintain cleanliness and organization of the reception area and waiting room.

Personal Attributes:

• Professionalism: Maintain a calm and composed demeanor in a spa setting.
• Dependability: Reliable and punctual, with a strong work ethic.
• Positive Attitude: Friendly and approachable, contributing to a soothing atmosphere.
• Adaptability: Willingness to learn and take on various responsibilities as needed.

Availability:

• Flexibility to work shifts, including evenings, weekends, and holidays.