IT Manager

Roles and responsibilities

An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT management experience in similar position for a minimum of 3 years, in a hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

Desired candidate profile

Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
experience in IT management or a similar role, with a proven track record of leading IT teams.
Skills:
Technical Expertise: Strong knowledge of IT infrastructure, networks, software development, and cybersecurity.
Project Management: Proficient in project management methodologies (e.g., Agile, Waterfall) with experience managing multiple projects.
Leadership: Exceptional leadership and team management skills, with the ability to mentor and develop IT staff.
Problem-Solving: Strong analytical and problem-solving skills to address technical challenges effectively.
Communication: Excellent verbal and written communication skills for effective interaction with technical and non-technical stakeholders.
Responsibilities:
Oversee the organization’s IT strategy, ensuring alignment with business goals.
Manage IT projects from conception to implementation, ensuring timely delivery and adherence to budgets.
Ensure the security and integrity of the organization’s IT infrastructure and data.
Develop and implement IT policies, procedures, and best practices.
Lead, train, and mentor the IT team, fostering a collaborative and innovative work environment.
Stay updated on emerging technologies and industry trends to inform strategic planning.
Personal Attributes:
Strategic Thinker: Ability to think critically and strategically about technology’s role in the organization.
Adaptable: Comfortable navigating a fast-paced and constantly changing technological landscape.
Detail-Oriented: Strong attention to detail, ensuring quality and precision in all IT operations.
Proactive: Initiative to identify opportunities for improvement and drive change.
Availability:
Willingness to work flexible hours, including on-call availability for critical issues.