Spa Attendant

Roles and responsibilities

A Spa Attendant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience.

What will I be doing?

As a Spa Attendant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• General cleaning of all areas
• Deep cleaning around the Spa
• Report lost property, accidents, maintenance issues, or other incidents
• Ensure guests are welcomed and assistance is provided when needed
• Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience in a similar role

• Skills:

• Customer Service: Strong interpersonal skills focused on enhancing guest experiences.
• Attention to Detail: Meticulous in maintaining cleanliness and organization in all spa areas.
• Communication: Effective verbal communication skills for guest interactions.
• Teamwork: Ability to collaborate with spa staff and management.

• Responsibilities:

• Maintain cleanliness and organization of treatment rooms, relaxation areas, and facilities.
• Assist guests with check-in/out processes and provide information on services.
• Prepare treatment rooms and equipment for therapists.
• Monitor and report inventory needs for spa supplies.
• Ensure a welcoming and relaxing atmosphere for guests.

• Personal Attributes:

• Professionalism: Calm and composed demeanor in a spa setting.
• Dependability: Reliable and punctual with a strong work ethic.
• Positive Attitude: Friendly and approachable, fostering a welcoming environment.
• Adaptability: Willingness to learn and take on various responsibilities.

Desired candidate profile

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in a spa, hospitality, or customer service role is advantageous but not mandatory.

Skills:

• Customer Service: Strong interpersonal skills with a focus on providing excellent guest experiences.
• Attention to Detail: Meticulous in maintaining cleanliness and organization in spa areas.
• Communication: Clear verbal communication skills to interact with guests and team members effectively.
• Teamwork: Ability to work collaboratively with spa staff and management.

Responsibilities:

• Maintain cleanliness and organization of treatment rooms, relaxation areas, and common spaces.
• Assist guests with check-in and check-out processes, ensuring a smooth experience.
• Provide information about spa services and treatments to guests.
• Monitor inventory of spa supplies and report needs to management.
• Assist in setting up and preparing treatment rooms and equipment for therapists.

Personal Attributes:

• Professionalism: Maintain a calm and composed demeanor in a spa environment.
• Dependability: Reliable and punctual, with a strong work ethic.
• Positive Attitude: Friendly and approachable, contributing to a welcoming atmosphere.
• Adaptability: Willingness to learn and take on various responsibilities as needed.

Availability:

• Flexibility to work shifts, including evenings, weekends, and holidays.