Events Manager

Roles and responsibilities

As Events Manager, you will be responsible for the successful event planning and overall execution of all Groups, Conference & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
• Closely monitor accounts revenue and business production for Wedding accounts
• Report to the GC&E Director on potential markets needing coverage
• Meet and welcome some top key accounts, group organizers and VIP guests upon check-in
• Take responsibility to conduct hotel inspection for all walk-ins, wedding groups
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction
• Regularly review Master A/C postings to ensure postings are correctly done
• Carry out negotiation for rates with wedding clients and organizers
• Review bills with organizers regularly to eliminate adjustments needed on final invoice
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Ensure the GC&E Team Members generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• Ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
• To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
• To conduct Show rounds for companies & agents in line with the Company policy
• To support the Food & Beverage operations and room reservations team with information as required
• Ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
• Attend Sales events, as required

Additional Sales Involvement:

• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

Desired candidate profile

An Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• Able to develop positive working relationships at all levels
• To create a positive image
• Good personal presentation
• Good understanding of C&E business
• Company/competitor awareness
• Previous experience working in an Event Planning Environment
• Good administration skills
• Good organization skills
• Proven customer service experience
• Able to ‘close’ a sale
• Previous experience in a Sales environment – either proactive or reactive

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field
• Arabic speaker