Restaurant Assistant

Roles and responsibilities

An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.

What will I be doing?

As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:

• Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
• Ensure Team Members maximize all sales opportunities
• Ensure Team Members consistently maintain brand standards and high levels of customer service
• Handle all customer inquiries in an appropriate and professional manner
• Accurately manage all transactions during service
• Manage Team Member schedules, stock, and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in organizing food and beverage service in a range of outlets
• Experience in supervising a team
• Ability to demonstrate delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• A passion for developing others to be part of a winning team
• Assist the Restaurant Manager in day-to-day operations, ensuring high standards of service and cleanliness.
  Train, mentor, and evaluate staff performance, providing feedback and development opportunities.
  Oversee inventory management, including ordering and stock control.
  Handle customer inquiries, complaints, and special requests with professionalism.
  Collaborate on marketing strategies to drive sales and improve customer engagement.
  Personal Attributes:
  Passionate: A genuine enthusiasm for food, beverage, and hospitality.
  Detail-Oriented: Strong attention to detail in both service and operations.
  Adaptable: Ability to thrive in a fast-paced environment and adjust to changing priorities.
  Team Player: Collaborative mindset, willing to support others to achieve common goals.
  Availability:
  Flexibility to work evenings, weekends, and holidays as needed.

Desired candidate profile

Qualifications:
Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
experience in the restaurant industry, with at least 1 year in a supervisory role.
Certifications: Food safety certification and alcohol service certification (if applicable).
Skills:
Leadership: Strong ability to motivate and manage staff, fostering a positive team environment.
Customer Service: Excellent interpersonal skills, with a focus on providing exceptional guest experiences.
Communication: Clear verbal and written communication skills for effective team interactions and guest relations.
Problem-Solving: Ability to quickly identify and resolve issues, both operational and customer-related.
Financial Acumen: Understanding of budgeting, forecasting, and cost control to help manage restaurant finances.
Responsibilities:
Assist the Restaurant Manager in day-to-day operations, ensuring high standards of service and cleanliness.
Train, mentor, and evaluate staff performance, providing feedback and development opportunities.
Oversee inventory management, including ordering and stock control.
Handle customer inquiries, complaints, and special requests with professionalism.
Collaborate on marketing strategies to drive sales and improve customer engagement.
Personal Attributes:
Passionate: A genuine enthusiasm for food, beverage, and hospitality.
Detail-Oriented: Strong attention to detail in both service and operations.
Adaptable: Ability to thrive in a fast-paced environment and adjust to changing priorities.
Team Player: Collaborative mindset, willing to support others to achieve common goals.
Availability:
Flexibility to work evenings, weekends, and holidays as needed.