Remote French Customer Support In Lisbon
Remote French Customer Support In Lisbon
Posted on :
11-10-2024
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Job Description
Job Title: Customer Service Representative French Market (Remote Urgent)
Location: Lisbon (Remote)
Schedule:Early Shift: 08:00 AM 05:00 PM
Night Shift: 01:00 AM 10:00 AM
5 Days per Week
Key Responsibilities:
- Provide excellent customer support to Frenchspeaking customers via phone email and chat
- Address and resolve customer inquiries related to products services and accounts in a timely manner
- Troubleshoot customer issues and escalate when necessary to appropriate departments
- Ensure customer satisfaction by following up on inquiries and maintaining effective communication
- Accurately update and manage customer accounts and interactions in the system
- Collaborate with team members and management to maintain a high standard of customer care
- Work flexible hours including early and night shifts with consecutive days off whenever possible
Requirements:
- Native French speaker (mandatory)
- C1 level of English (written and spoken) for internal communication
- Previous experience in customer service is a plus
- Strong communication and problemsolving skills
- Ability to manage multiple customer inquiries simultaneously
- Techsavvy and comfortable working with customer support tools and systems
- Flexibility to work rotational shifts (early and night shifts) and meet business needs
What We Offer:
- Competitive salary package
- Remote working from Lisbon
- Training and support for career development
- Dynamic and friendly work environment
- Opportunities for advancement within the company
Urgent position Apply now and become part of our fastgrowing team!
Remote Work :
No
Employment Type
Full Time
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