Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Job Overview
As we are dedicated to delivering exceptional value and driving successto our clients we are currently seeking a dynamic and experienced Customer Success Manager to join our team.As a Customer Success Manager you will projectmanage our clients multichannel campaigns working closely with various internal teams to deliver a seamless experience and fostering longterm relationships that enhance retention and customer satisfaction.
As this role involves working as a freelancer you should have your own company and invoice us accordingly.
We understand that jobhunting can be stressful and we seek to make the recruitment process as easy and transparent as possible. That said we want to fully get to know you and hear about your ideas and goals so needless to say cover letters generated by GPT4 or other LLMs will not be considered for the role.
Key Responsibilities:
- Manage projects and campaigns that balance the needs of the customer with Brightvisions objectives whilst monitoring profitability performance and delivering an unrivalled CX.
- Build and maintain strong longlasting relationships with clients acting as their trusted advisor.
- Understand and define Ideal Customer Profiles (ICPs) and buyer personas to tailor outbound marketing efforts.
- Plan and deliver profitable multichannel outbound marketing campaigns ensuring alignment with client goals.
- Create amend and develop prospect data lists to optimize outreach and engagement strategies.
- Manage and monitor the performance of Sales Development Representatives (SDRs) to achieve campaign objectives.
- Analyze campaign performance metrics and provide actionable insights to improve client success initiatives.
- Collaborate with crossfunctional teams to ensure seamless execution of marketing strategies and client deliverables.
- Drive client retention and renewal strategies identifying opportunities for upselling and crossselling services.
- Stay informed about industry trends digital marketing methodologies and best practices to enhance client strategies.
Ideal Candidate Profile:
- You have previous successful experience in B2B telemarketing/Inside Sales.
- Previous experience workingin marketing agencies
- Strong background in digital marketing and project management.
- Strong analytical skills with the ability to interpret performance data and make datadriven decisions.
- Leadership experience of a few years.
- Excellent communication and relationshipbuilding skills.
- Proven experience in customer success preferably within the tech industry.
- Fluent inEnglish (both written and spoken).
- Indepth understanding of ICPs buyer personas and outbound multichannel marketing methodologies.
- Experience in creating and managing prospect data lists.
- Interested in working in a fastpaced environment where we strive to offer excellent services to our clients every day
- You are available to work as a freelancer (invoicing every month).
About Brightvision
Brightvision is a B2B growth marketing agency that specializes in resultsdriven marketing for tech companies. We have around 100 employees located around the globe working with some of the largest and most exciting companies in the tech industry. Although our main office is in Gothenburg Sweden most of our colleagues work remotely including team managers. So you have the flexibility to live wherever you want in the world.
Brightvisions corporate culture is characterized by transparency teamwork and personal development. Our vision is to become the largest and most trusted growth partner for B2B technology brands because we firmly believe in the power of technology to solve humanitys problems. You can learn more about our corporate culture in our culture handbook which is available for reading here.
Why choose Brightvision
We are a nice bunch of humble winners with a good sense of humor (if we do say so ourselves). Since our start in 2000 we have strived to be remote first which means that you can work from home as much as you want no matter where you live in the world.
Areas that make you thrive at Brightvision (according to the staff themselves):
- Good team spirit with awesome colleagues
- Working with the largest and most challenging customers in the tech industry
- Decentralized organization where you work in smaller teams
- Focus on competence development and internal coaching
- Great kickoffs and social activities
- Lots of transparency and good communication
- International environment with colleagues around the world
- Bonus program for everyone
- Stipend if you work remotely to contribute to your costs
- Health & wellness program
- Focus on worldclass leadership
- Meetings with your manager every two weeks
Welcome to look at what daily life at Brightvision might look like on our Instagram:
Brightvision Global or read more about us on our Career page.
If you feel that Brightvision would be a perfect match for you please send in your application as soon as possible.
We hope to hear from you!
The values you sign up for when working with Brightvision are explained in this handbook. These values are here to guide you to make the right choices.
Employment Type
Full Time
