Operations Manager - Investor Services AML COE - MNC Financial Services

Summary:

This role is for Hedge Fund Industry based in North America and Canada and includes functions like Subscription Redemption AML screening Payment Reporting etc. Additionally role would include managing a team which would support AML Center of Excellence (COE) based in Ireland. The incumbent needs to understand these processes and laws of the regions supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 1:30 PM or later.

Essential Duties and Responsibilities

• Ensure all internal and external service levels and regulatory deadlines are met. All NAV and payment timescales are met and AML periodic reviews are completed as per the risk rating of the client.
• Ensure all task procedures are followed by the team. On an ongoing basis ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
• Develop and maintain relationships with internal teams across geographical locations
• Support the continued creation of the efficient operating model ensuring India hub is established with appropriate controls
• Respond to enquiries promptly proactively handling issues and striving for the highest levels of customer service
• Provide a contact point and/or assistance with queries from Clients Depositories etc and key contacts.
• Identify instances of noncompliance and refer to the Senior Managers and the Compliance Department and resolve them.
• Maintain staff training and competence standards with regular 11 and team meeting.
• Maintain an awareness and understanding of the investment industry.
• Develop in depth understanding of the process and department.
• Able to represent the Department/Organisation in various forums
• Assisting in responding to regular reviews/audits and Compliance Visits.
• Champion any change or improvement initiative by the Organisation
• Emerging risks are identified assessed and captured within the departmental risk register and where appropriate subject to escalation to senior management.
• Operational controls are carried out in accordance with the laid down business policies and procedures.
• Periodic assessments and test of effectiveness of Internal Controls
• Actions for improvements are dealt with in accordance with agreed timescales.
• Create and maintain KPI and performance dashboards
• Work closely with HR department in Hiring process i.e. Conducting interviews budgeting etc
• Should monitor FTE Utilisation closely and inform to Senior Management in case of variances excess capacity or shortfall

People Leadership

• To be a mentor to the Team Leaders or colleagues who need assistance
• Work collaboratively across the firm to achieve the Goals of the team / company
• Motivate the team to ensure talent retention and create positive work culture
• Manage leaves shrinkage and other parameters as per company standard
• Design KPI of the Team Leads and Members in line with Company and department goals
• Understand the performance appraisal and bonus/incentive policies of the Organisation and successfully administer performance management cycles
• Optimum utilization of Reward and Recognition programme to create High Performance Culture
• Ensure team participates in Fun and other Organisation wide activities

Human skills and abilities

• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills both written and verbal. Should be able to disseminate important information to the team especially any unfavourable update
• Excellent attention to detail
• Prioritisation and time management skills demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic
• Actively seeks out selfimprovement professional development opportunities and feedback
• Ability to provide constructive feedback to the team
• Ability to work on tight deadlines and follow process
• Basic understanding of relevant industry and commercial impacts
• Takes ownership of role responsibilities and impact on the wider team
• Ability to understand strategic initiatives of the Organisation and implement those in the team
• Ability and willingness to meet targets like Cost effectiveness targets
• Willingness to work in Rotational Shifts
• Willingness to work in any department within Transfer Agency or related activities

Governance & Risk

• To assist with query handling quality error analysis identify root cause and help with solutions to close the gaps.
• Provide periodic reports to Senior Management on team performance

Candidate Profile:

• More than 10 years experience in Fund Industry and atleast 4 years in Managerial role
• Knowledge in Subscription Redemption AML screening Payment Reporting etc.
• Knowledge Hedge Fund Industry

Operations Management,Hedge Fund,Subscription,Redemption,AML screening,Payment,Reporting,AML Center of Excellence