Waiter

Roles and responsibilities

We are looking for a Waiter/Waitress to work within The Ned Doha. If you have experience as a Waiter/Waitress in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate about delivering good customer service; then we want to hear from you!

Responsibilities

Greeting guests warmly and escorting them to their tables.
Presenting menus and providing detailed information on menu items.
Taking accurate food and drink orders and relaying them to the kitchen staff.
Serving food and beverages promptly and accurately.
Anticipating guests' needs and responding promptly to requests.
Handling guest inquiries, comments, and complaints with professionalism and tact.
Collaborating with kitchen and bar staff to ensure smooth and efficient service.
Maintaining cleanliness and organization in the dining area.
Customer Service:
Greet and seat guests in a friendly manner.
Provide menus and inform customers about daily specials.
2. Order Taking:
Accurately take food and drink orders from guests.
Answer questions about menu items and make recommendations.
3. Order Management:
Enter orders into the point-of-sale (POS) system.
Ensure timely and accurate delivery of food and beverages.
4. Serving:
Serve food and drinks to tables, ensuring proper presentation.
Check in with guests to ensure satisfaction and address any issues.
5. Table Maintenance:
Keep tables clean and tidy throughout the dining experience.
Clear plates, utensils, and empty glasses promptly.
6. Payment Processing:
Present bills to guests and process payments accurately.
Handle cash and credit transactions in accordance with restaurant policies.
7. Collaboration:
Work closely with kitchen staff to ensure efficient service.
Communicate any special requests or dietary restrictions to the kitchen.
8. Cleanliness and Organization:
Maintain cleanliness in the dining area, including tables and service stations.
Assist with setup and breakdown of dining areas before and after service.
9. Knowledge Maintenance:
Stay informed about menu changes, specials, and restaurant policies.
Participate in training sessions to improve service skills.

Desired candidate profile

Qualifications

• Exceptional customer service skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to changing needs.
• Attention to detail and a commitment to excellence.
• Flexibility to work evenings, weekends, and holidays as needed
  

Work Experience & Knowledge

• Previous experience in a similar role in luxury or lifestyle brand of hotel
• Familiarity with all menu items, including ingredients, preparation methods, and potential allergens.
• Ability to describe dishes accurately and make recommendations based on guests' preferences.
• Awareness of daily specials, promotions, and any changes to the menu.
  

Competencies

• Customer Focus: should prioritize the needs and satisfaction of customers, demonstrating attentiveness, empathy, and a willingness to go above and beyond to meet their expectation.
• Communication Skills: Clear and effective communication is crucial for taking orders accurately, explaining menu items, addressing guest inquiries, and collaborating with colleagues to ensure smooth service.
• Teamwork: Waiters often work as part of a team, requiring the ability to collaborate effectively with kitchen staff, bartenders, and other front-of-house employees to deliver seamless service.
• Adaptability: The ability to remain calm and composed in high-pressure situations, adapt to changing circumstances, and quickly resolve issues is essential in a fast-paced restaurant environment
• Product Knowledge: A thorough understanding of the menu, including ingredients, preparation methods, and potential allergens, enables waiters to make informed recommendations and address guest inquiries confidently.
• Upselling and Salesmanship: Waiters should be skilled in promoting menu items, specials, and beverages to increase sales while remaining attentive to guests' preferences and budgetary constraints.
• Problem-Solving: The ability to identify and address guest concerns or issues promptly and effectively, whether related to service, food quality, or other aspects of the dining experience, is essential for maintaining guest satisfaction.