Customer Support Executive
Customer Support Executive
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Job Description
More About Us:
BIG Rock Storage takes pride in offering a simple and hasslefree selfstorage experience for all of our customers in Springville AL. We make sure our storage units are clean secure and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have.
Job Responsibilities:
- Respond to customer queries in a timely and accurate way via phone email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Skills:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Benefits include:
Medical Dental Vision 401k with match paid time off sick time and flex spending Company paid life accidental death insurance and exclusive vendor discounts and many more
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
