Director of Housekeeping

Roles and responsibilities

We are looking for a Director of Housekeeping to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

Key Responsibilities:

• Responsible for overall cleanliness of guest rooms, public areas and back of house.
• Prepare preventative maintenance management report and management information reports.
• Work closely with Front Office and Engineering Teams to block rooms for necessary maintenance.
• Hands on training and development of the current housekeeping management team; training for newly-recruited staff.
• Conduct daily Room Reconciliation to ensure no discrepancy.
• Focus on achieving guest satisfaction targets and team member’s satisfaction goals.
• Develop and implement Housekeeping systems and procedures.
• Ensure close monitoring of room cleaning productivity.
• Constantly monitor staff performance in all phases of service and job functions, ensure all procedures are carried out to departmental standards and rectify any deficiencies with respective personnel.
• Prepare and control annual Housekeeping Budget and review P&L report comparing the forecast every month.
• Manage employee schedule according to occupancy & forecast.
• Ensure the proper handling and control of lost and found items.
• Conduct regular inspections of rooms, public areas and laundry, ensuring standards of cleanliness is maintained at all times.
• Ensure all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with appropriate welcome and other amenities.
• Manage employee uniforms.

Desired candidate profile

Qualifications

• 5+ year experience in a similar role; managing the hotel-employed housekeeping team.
• Bachelor's degree.
• Professional level of verbal & written English communication and interpersonal skills.
• Skilled in operating computers, MS Office and PMS.
• Strong working knowledge of all Housekeeping functions.
  

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.