AVP For BPO Operations - Onsite
AVP For BPO Operations - Onsite
Posted on :
09-10-2024
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Job Description
MAJOR RESPONSIBILITIES
- Strategic Requirements:
- Develop and implement effective collection strategies to minimize bad debt.
- Plan system improvements and stay updated on innovations in collections.
- Analyze delinquent portfolios to optimize loss mitigation digital collections and enhance support systems.
- Oversee dialer management and implement changes smoothly.
- People Management:
- Lead a team of collection and dialer managers trainers and other support functions.
- Set goals provide direction and evaluate performance to align with corporate strategies.
- Communicate performance metrics risks and improvement needs to stakeholders.
- Engage with clients on governance reporting and key decisions.
- Knowledge and Experience:
- Extensive knowledge of collections practices regulations and financial management.
- Ability to interact across all organizational levels to promote collections goals.
- Responsible for designing processes resource planning and optimizing client needs for competitive bids.
- Growth and Performance:
- Focus on organic growth while managing internal metrics to achieve revenue and margin goals.
- Regularly develop performance goals and coordinate with the teams for success.
- Facilitate business reviews and represent the business in client interactions and visits.
REQUIREMENTS
- College Graduate
- At least 5 years of experience as a Senior Operations Manager or Director
- Minimum tenure should not be less than 2 years for the past 3 companies
- Handled a minimum of 500 FTE
- Willing to work onsite and travel between MOA or Alabang.
- Must be willing to be on a graveyard shift
Remote Work :
No
Employment Type
Full Time
Key Skills
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