Software Application Support Specialist
Software Application Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events we are committed to delivering toptier software experiences to both our internal teams and global customers.
As a Software Application Support Specialist youll be a key player in ensuring optimal performance and services of our software applications toward internal colleagues and external customers. Youll handle level 1 and level 2 technical support for of the companys software applications.
Your key responsibilities:
- Provide prompt professional support to internal and external users diagnosing and resolving software issues
- Escalate unresolved issues to the appropriate development teams ensuring detailed information and documentation is provided to the development teams
- Collaborate with development teams on issue resolution and communicate resolutions and updates to users.
- Deliver user trainings and provide enduser support to help customers and internal teams understand software features and functionality
- Work with crossfunctional teams to identify and implement enhancements and improvements to the software applications
Your efforts will have a direct impact on the stability performance and user experience of our products we develop for Management Events customers and internal employees.
What were looking for:
- Experience in software application support or a similar technical support role is highly appreciated.
- Strong problemsolving skills with the ability to troubleshoot and diagnose softwarerelated issues
- Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
- Strong experience with relational databases (MySQL MariaDB).
- Familiarity with support ticketing systems and incident management tools (Zendesk Service now Jira etc..)
- Knowledge of SQL and experience in querying databases for troubleshooting purposes.
- Ability to manage multiple priorities in a dynamic environment.
- A collaborative mindset with a passion for sharing knowledge and working in diverse teams
- Experience working with multicultural and remote teams is a plus.
- Knowledge or certificate like ITILv3 is highly appreciated.
About Management Events
As Management Events successfully turned the concept virtual now we aim at taking our concept to the next level to capture the opportunities to accelerate our growth! We have operations and operations in the Nordics Benelux DACH and SouthEast Asia employing our staff of 250 employees generating annual revenue of 30M. We serve customer base across the globe via our virtual platform.
About Our Software Development Team
We currently have 25 members. Our designers and many of our developers and testers are from our outsourced partners from different locations of the world. Though efficient our growing business demands increased delivery capacity. We follow Scrum framework to organize our work and aim for delivery of values and continuous improvement as a team.
Employment Type
Full Time
