Dutch Customer Service Automotive Industry- Barcelona

Job Title: Customer Service Representative (Dutchspeaking)

Location: Onsite Barcelona Spain (SELVA DE MAR 129)

Industry: Automotive

Contract Type: Indefinite Fulltime

Shift Details: Monday to Friday 8:00 AM 5:00 PM

Salary: 21700 annually 2000 yearly in benefits

Job Summary:

Join our team as a Dutchspeaking Customer Support Agent in the automotive sector where you will be the first point of contact for customers providing topnotch support and solutions for various needs.

Main Tasks:

• Manage customer inquiries via phone email and chat ensuring prompt resolutions.
• Log contact details and resolve issues within established service level agreements.
• Stay informed about products and services to provide accurate customer support.
• Escalate significant issues to a Mentor as needed.
• Follow all established project processes and procedures.
• Support team members during absences and participate actively in team meetings.
• Engage in additional tasks to sustain service performance and customer satisfaction.

Requirements:

• Nativelevel Dutch proficiency and fluent English.
• Minimum of 1 year in customer service; automotive experience preferred.
• Experience with electric vehicles is advantageous.
• Familiarity with IT platforms and applications including Windows and MS Office.
• Strong listening and problemsolving skills to meet customer needs.
• Ability to manage and resolve calls independently or escalate as necessary.
• Commitment of at least 6 months to the role is required.

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