Dutch Customer Service Automotive Industry- Barcelona
Dutch Customer Service Automotive Industry- Barcelona
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Job Description
Job Title: Customer Service Representative (Dutchspeaking)
Location: Onsite Barcelona Spain (SELVA DE MAR 129)
Industry: Automotive
Contract Type: Indefinite Fulltime
Shift Details: Monday to Friday 8:00 AM 5:00 PM
Salary: 21700 annually 2000 yearly in benefits
Job Summary:
Join our team as a Dutchspeaking Customer Support Agent in the automotive sector where you will be the first point of contact for customers providing topnotch support and solutions for various needs.
Main Tasks:
- Manage customer inquiries via phone email and chat ensuring prompt resolutions.
- Log contact details and resolve issues within established service level agreements.
- Stay informed about products and services to provide accurate customer support.
- Escalate significant issues to a Mentor as needed.
- Follow all established project processes and procedures.
- Support team members during absences and participate actively in team meetings.
- Engage in additional tasks to sustain service performance and customer satisfaction.
Requirements:
- Nativelevel Dutch proficiency and fluent English.
- Minimum of 1 year in customer service; automotive experience preferred.
- Experience with electric vehicles is advantageous.
- Familiarity with IT platforms and applications including Windows and MS Office.
- Strong listening and problemsolving skills to meet customer needs.
- Ability to manage and resolve calls independently or escalate as necessary.
- Commitment of at least 6 months to the role is required.
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Employment Type
Full Time
