Career Opportunities Showroom Manager Vehicle Sales Toyota 13735 - Al-Sayer Group

Job Summary/Purpose:
Monitor the showrooms vehicle sales customer service product displays and the vehicle delivery process in order to optimize vehicle sales and maximize customer satisfaction index (CSI).

Responsibilities:

Operational:
1. Monitor the showrooms internally and externally in order to ensure it is clean and MNSS quality and hygiene standards are maintained.
2. Review the display of units in showroom and ensure the product coverage is maximized.
3. Communicate visual explanatory aids and price lists to the showroom staff.
4. Review product demonstration techniques of Sales staff and advise them on the best practices.
5. Monitor the showroom safety and security requirements and ensure adherence to company policy.
6. Report sales and discuss new developments regularly with management.
7. Monitor the sales register and showroom stock turnover.
8. Prepare the Monthly orders for submission to management.
9. Coordinate with Certified/Used cars on customer transactions.
10. Contribute to the development and implementation of marketing plans such as product launch events promotions advertising campaigns etc... to help develop sales and market share.
11. Communicate the product development and promotional plans to the staff in a manner that they are understood and implemented at all levels to give the optimum level of impact.
12. Attend to and resolve escalated customer complaint/s ensuring problem solving and meeting customers requests in accordance with Company policies.
13. Coordinate with financial institution representatives.
14. Review the cash and credit invoices delivery notes Traffic Department documentation submit it to the Sales office for approval and send copies to Finance Department.
15. Monitor the inventory of stationary electrical and office equipment/s and ensure adequate supplies and budget adherence.
16. Monitor all vehicle reservation with sales staff on a daily basis.
17. Coordinate with Delivery Center for on time vehicle deliveries.

People Management:
1. Assign duties and examine work for accuracy neatness and compliance to policies and procedures.
2. Check employee attendance and report absence and attendance exceptions prepare annual leave plan for employees and overtime sheets on SAP HCM for management approval.
3. Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.
4. Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.
5. Receive grievances raised by subordinates and promptly escalate such grievances to management.