Customer Success Account Management Internship Opportunities - Microsoft
Posted on :
08-10-2024
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1 Vacancy
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Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-10-2024
Job Description
Come build community explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations talent potentialand excitement for the journey ahead.
Customer Success Acount Manager(CSAM) understands their customers industry and business processes which may include an industry or vertical focus such as Banking Healthcare or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products demonstrating features beyond core functionality ensuring Best Practice adoption. Primary point of contact for the customer in a postsales production environment proactively coordinating with any other cross functional team or organization inside of your company.
At Microsoft Interns work on realworld projects in collaboration with teams across the world while having fun along the way. Youll be empowered to build community explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cuttingedge technology.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Learns customer partner and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
- Learns how to identify navigate and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
- Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
- Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
- Supports the delivery of program planning and customerfacing program reviews prioritization of engagements and engagement with key technical stakeholders to address agreedupon customer outcomes and account priorities to deliver ongoing customer success.
Qualifications
Required Qualifications:
- Currently pursuing a bachelors degree in Business Sociology Psychology Computer Science or related field with at least one quarter/semester remaining to complete after internship.
- You must be legally authorized to work in Kuwait to be eligible for this role. (Legally authorized Has citizenship or has been granted a valid visa or work permit)
Preferred Qualifications:
- Passion for technology and customer obsessed.
- Displays strong stakeholder and relationship management across senior leaders partners and customers.
- Excellent verbal and written communication analytical and presentation skills in English.
Microsoft is an equal opportunity employer. Consistent with applicable law all qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.
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