Hostess

Roles and responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
• We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
• Reports to work on time and as scheduled.
• Responsible, trustworthy and a team player.
• Ability to work in fast paced, high volume environment, meeting customers’ demands in an accurate and timely fashion with a positive attitude.
• Must be able to multi-task.
• Always provides excellent customer service in person or via phone.
• Have excellent communication and listening skills.
• Consistently meet all established time goals.
• Be self-motivated and demonstrate initiative.
• Flexibility to work a variety of shifts - days, evenings and weekends.

Desired candidate profile

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.
• The Host/Hostess is responsible for being the first point of contact with our customers and is expected to give a positive first impression of our establishment which offers excellent service and high-quality dining experience.
• Our Host/Hostess is expected to be interactive with our guests, have in-depth knowledge of all prices and menu items, answer incoming calls and handle appropriately and efficiently.
• You will also fill in where needed to assist serving staff.