Community Manager

Roles and responsibilities

As a Community Manager you should foster a positive relationship with our community; through addressing community concerns, resolving neighbors’ complaints & abiding by the neighborhood rules. You should Lead multiple initiatives in collaboration with Dark stores management to ensure the operations alignment with the community standards & company internal processes.

• Establish and maintain positive relationships with local residents & neighbors.
• Conduct regular outreach to gather feedback and address concerns from the community.
• Proactive approach to tackle any issues with the FP including but not limited to; parking spots, staff behavior, operating hours, products receiving timeslots.
• Act as the first line of contact for any issues or complaints arising from dark store operations or staff interactions.
• Investigate and resolve community complaints in a timely manner, ensuring transparency and follow-up.
• Collaborate with dark store management and staff to ensure adherence to community standards and operational best practices.
• Collaborate with internal departments to ensure agreed processes are implemented.
• Develop and implement communication strategies to keep the community informed about store operations, promotions, and changes.
• Prepare periodic reports on community feedback and issues, presenting solutions to management.
• Organize initiatives that foster positive relationships and demonstrate our commitment to the neighborhood including gifts/ promos for the neighbors
• Develop a content plan.
• Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
• Engage with the online community and respond to comments and requests.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to relevant internal stakeholders.
• Devise and implement community communication initiatives.
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
• Attend networking events or relevant industry workshops.
• Liaise with external agencies or journalists to ensure accurate brand representation.

Desired candidate profile

• A degree in communication, English, journalism, marketing, or related field may be required.
• Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential.
• Knowledge of Hootsuite or similar programs to manage online postings on different platforms.
• Proficient in Google Analytics.
• At least two years of experience managing social media platforms.
• Strong writing and verbal communication skills.
• Knowledge of marketing trends and techniques.
• Superb time management skills.
• Bachelor’s degree in Communications, Public Relations, Community Development, or a related field.
• 5+ years of experience in community management, public relations, or customer service roles.
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and a proactive approach to conflict resolution.
• Familiarity with the local community and its dynamics is a must.
• Able to effectively interact with different types of people.
• Ability to work flexible hours, including evenings and weekends as needed.