Head of Operations mfd - Berlin
Head of Operations mfd - Berlin
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Job Description
About the Job
Were looking for a motivated Head of Operations Berlin (m/f/d) to join one of our portfolio companies and support its operation strategies. In your daytoday work youll ensure that our portfolio companys businesscritical services are optimised and get the opportunity to contribute to various projects.
Founded in 2021 the company is a trailblazing supply chain platform that has redefined the way large construction material orders are sourced distributed and financed. The company is on a mission to unlock the vast potential of crossborder supply for the Western Market by providing access to highquality construction materials at a global scale through their innovative platform. Since its launch in January 2022 the company has successfully served hundreds of companies and generated exponential growth toward profitability.
The companys distinct competitive advantage lies in its ability to organise the supply chain through digital innovation. By eliminating middlemen and embracing techfirst and AI it creates a seamless connection between suppliers and buyers. Its proprietary platform technology not only facilitates supply and demand matching but also offers a comprehensive suite of services including cloud inventory management fulfilment solutions and fintech capabilities.
Since its inception the company has been at the forefront of construction material management helping companies access highquality materials efficiently and costeffectively. The platform provides a userfriendly experience that empowers businesses to thrive. The company counts 75 FTEs located across Germany (Berlin HQ) China and India. The company is on track to achieve profitability and generated triple digits million GMV.
In this role youll:
- Be the referent for all postsales customerrelated topics.
- Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives.
- Develop and implement scalable processes.
- Identify opportunities to improve the customer experience increase retention and generate additional postsales revenue streams
- Lead and mentor a team of 2 operations managers providing coaching support and professional development opportunities.
- Work with departments such as Logistics and Product to ensure seamless coordination and alignment on customerrelated initiatives.
Your Profile
- You possess a Bachelors degree or Masters degree in Business or a related field
- You have excellent communication skills in both German and English.
- You thrive in highpressure environments and enjoy tackling crisis management and firefighting tasks.
- You excel in data analysis and process optimisation continually seeking ways to improve operations and customer satisfaction.
- You possess strong problemsolving skills allowing you to navigate complex challenges effectively.
- Ideally you have experience with Salesforce enhancing your ability to manage customer relationships and operations efficiently.
- You bring 35 years of experience in customer service operations or account management demonstrating your capability in these fields.
- You have a proven track record of leading a team showcasing your leadership and team management abilities.
Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well.
Benefits and Perks
- A role to fulfil with entrepreneurial freedom and a prevalidated business model to push to the next level
- An experienced founding team (three companies 2 exits)
- A futureproof job with an attractive salary as well as performancerelated bonus payments in a successful and valueoriented company
- Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts
- Beautiful office spaces HQ in the centre of Berlin multiple global locations
Apply below and become a part of our success story!
Our Commitment to Diversity and Inclusion
Project A is committed to diverse and equal opportunities hiring for all applicants candidates and employees alike. We value humans with all our glorious multifaceted backgrounds perspectives and experiences and look forward to your application.
Employment Type
Full Time
