Customer Service Executive
Customer Service Executive
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Job Description
Job Overview
As a Customer Service Executive you will be responsible for daily customer service operations delivering highquality service according to our clients requirements.
Roles & Responsibilities
- Respond to customer inquiries via email message and call covering topics such as overseas visa applications for employees onboarding and offboarding processes reimbursement procedures and local employment policies aboard.
- Coordinate with relevant teams to follow up and resolve customer issues ensuring customer satisfaction with our solutions.
- Accurately and promptly record and track cases to achieve relevant service performance metrics.
- Provide high quality service to recruit maintain and manage customers ensuring the achievement of service and sales goals.
- Adhere to global guidelines comply with service processes and improve service efficiency and convenience.
Requirement
- Bachelors degree or above with 12 years of customer service experience.
- Proficient in both Chinese and English (written and spoken).
- Strong MSOffice skills: MS Word Excel PowerPoint Outlook.
- Customeroriented mindset and excellent execution capabilities.
- Strong multitasking abilities and selflearning capability.
Remote Work :
No
Employment Type
Full Time
