Czech Or Slovak Customer Service Advisor
Czech Or Slovak Customer Service Advisor
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Job Description
Languages: Czech or Slovak (Native) English (B2)
Location: Athens Greece
Schedule: Monday to Friday 09:00 19:00 Saturday 10:00 18:00
Salary: 1100 EUR per 14 months
Performance Bonus: 10% bonus based on performance extra sales bonus
Meal Allowance: Meal voucher card (3 EUR per working day for the first year 6 EUR after 12 months)
Health Insurance: Private Health Insurance
Other Benefits: Free gym wellbeing activities rooftop cinema with Acropolis views
Contract Type: Fixedterm employment
Profile Nice to Have:
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multitask prioritize and manage time effectively
Tasks and Responsibilities:
- Manage incoming calls and emails
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal and customer service team targets and case handling quotas
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
Additional Responsibilities:
- Conduct crossselling activities alongside customer service tasks
Work Environment:
- Initial 6 weeks working from the office followed by a possible hybrid model based on performance
Remote Work :
No
Employment Type
Full Time
