IT Help Desk

• Installing and configuring computer hardware software systems networks printers and scanners.
  
• Monitoring and maintaining computer systems and networks
  
• Respond quickly to incoming requests related to IT issues.
  
• Responding in a timely manner to service issues and requests
  
• Providing technical support across the company (this may be in person or over the phone)
  
• Setting up accounts for new users
  
• Repairing and replacing equipment as necessary
  
• Testing new technology
  
• Maintain computer systems and act as support if any system goes down.
  
• Responsible for PCs Printers Servers and related equipment (monitor keyboard mouse hard drive etc).
  
• Maintain user PCs including upgrades and configuration as needed.
  
• Assist with onboarding of new users.
  
• Keep inventory of all equipment software and license users.
  
• Install configure and upgrade PCs software.
  
• Supporting the daytoday operations of our computer network.
  

Requirements

• BA in Computer Science or related.
  
• 3 years plus experience in IT and technical support.
  
• A technical logical thought process.
  
• Problemsolving skills.
  
• An ability to stick to strict deadlines.
  
• A keen eye for detail.
  
• General awareness of computer systems PC repair and network management.
  
• Resourcefulness and quickthinking nature to troubleshoot new and critical technical issues as they arise.
  
• Ability to deploy configure and support operating systems on desktop and mobile.
  
• Understanding and appreciation for information security within systems and user devices.
  
• Good communication ability both written and verbal.