Call Center Representative
Call Center Representative
Posted on :
09-10-2024
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Job Description
Are you a motivated and enthusiastic individual with a passion for providing excellent customer service We are seeking a dedicated Call Center Representative to join our dynamic team. If you enjoy helping others and thrive in a fastpaced environment we want to hear from you!
Key Responsibilities:
- Answer incoming calls and provide accurate information to customers in a friendly and professional manner.
- Handle customer inquiries complaints and requests promptly and effectively.
- Document and track customer interactions using our CRM software.
- Collaborate with team members to solve customer issues and improve overall service quality.
- Maintain uptodate knowledge of company products and services to provide accurate information.
- Achieve individual and team performance goals including call handling time quality and customer satisfaction.
Qualifications:
- Proven experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and a customercentric mindset.
- Ability to work in a fastpaced environment while maintaining attention to detail.
- Proficient in using computers and various software applications.
Remote Work :
No
Employment Type
Full Time
Key Skills
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