Italian Speaking Customer Service Agent W Relocation Bonus

Location: Lisbon Portugal (OnSite)

Employment type: Fulltime

Language Requirements: Italian C2 and English B2

The role involves providing technical support and assistance to social media advertisers particularly small and mediumsized businesses (SMBs). The support is delivered through multiple channels including chat email and outbound phone calls in both Italian and English.

You will be responsible for helping advertisers with postsales assistance troubleshooting and improving their experience on the platforms. Additionally you will guide them in using platform tools and features and resolve technical issues. The job also requires multitasking and using several tools simultaneously.

This position offers comprehensive training for new employees covering technical skills customer management and product knowledge. After successfully completing the training employees are integrated into the Teleperformance team and offered a contract.

The workplace is based in Lisbon with rotating shifts and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually and there are opportunities for contract renewal and a potential permanent contract after two years.

Please upload your CV in English dont miss this opportunity and apply now!

Remote Work :

No