Assistant

Roles and responsibilities

Brandi is seeking a dedicated full-time on-site Assistant to join our dynamic team. In this role, you will play a crucial part in supporting various day-to-day tasks related to operations, customer service, and administration. Your contributions will be vital in ensuring the smooth functioning of our platform and providing essential support to Kuwaiti brands.

Key Responsibilities:

As an Assistant, you will be involved in a range of responsibilities that are essential for maintaining our operational excellence. Your primary tasks will include:

1. Customer Service: You will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. Excellent communication skills will be essential in maintaining our commitment to customer satisfaction.

2. Delivery Tracking: You will oversee the tracking of deliveries, ensuring that orders are processed efficiently and customers are kept informed about their shipments. Your organizational skills will help streamline this process, minimizing delays and enhancing customer trust.

3. Administrative Support: Your role will encompass various administrative tasks, including scheduling, data entry, and maintaining records. Attention to detail and strong organizational skills will be critical in managing these responsibilities effectively.

4. E-commerce Assistance: A basic understanding of e-commerce platforms will be beneficial as you assist in managing our online operations. Your ability to navigate and utilize these platforms will support the overall efficiency of our services.

5. Collaboration: You will work closely with various teams within the company, contributing to cross-functional projects and initiatives that promote the growth and visibility of Kuwaiti brands.

Desired candidate profile

Qualifications:

To be successful in this role, candidates should meet the following qualifications:

• Customer Service and Communication Skills: A friendly and professional demeanor is crucial, as you will be interacting with customers daily. The ability to communicate effectively in both Arabic and English is a must.

• Delivery Tracking Experience: Familiarity with logistics and tracking processes will enable you to manage orders effectively and provide timely updates to customers.

• Administrative and Organizational Skills: Strong organizational skills are essential to handle multiple tasks and maintain accurate records in a fast-paced environment.

• Proficiency in Microsoft Office Suite: A solid grasp of Microsoft Office applications, including Word, Excel, and PowerPoint, will aid in your administrative duties and reporting.

• E-commerce Knowledge: While prior experience in the retail or e-commerce industry is beneficial, a genuine interest in technology and a willingness to learn are equally important.

• Tech-Savvy: Comfort with technology and computer systems is essential, as you will be using various tools to support daily operations.

If you are passionate about customer service and eager to support the growth of Kuwaiti brands, we invite you to apply for this exciting opportunity. Please reach out to us via email or connect with us on LinkedIn to express your interest. Join us at Brandi and help shape the future of e-commerce in Kuwait!