Account Manager - Cleaning

Account Manager Cleaning

Salary: 38k

Location:North of England area

Contract Type:Permanent

Hours:40 hours per week

Travel:Mileage paid 45p per mile

Overview:

Service Delivery Improvement Manager role looking after all aspects of delivery of allocated cleaning accounts.

Key duties:

Responsible for the smooth running of support services on client sites including:

• Ensuring holiday and sickness cover provided for smooth running of allocated contracts;
• Keeping the client up to date of any holiday or sickness absence and reassure them that the will be fulfilled as per the contract;
• Management of HR process including recruitment leavers payroll arbitration;
• Ensure staff on site have all necessary equipment uniform and consumables to carry out their duties;
• Ensure planned maintenance task are scheduled as per the client mandate including arranging necessary subcontractors as required;
• Ensure client POs are received for consumables/works to be undertaken;
• Raising purchase orders via the WebExpenses system;
• Ensure works/consumables for invoicing are added to the monthly recharge spreadsheet for invoicing on 19^thof the month;
• Carry out monthly audits on each site and provide copies of the audit to the client and provide feedback to the operatives on site;
• Be responsible for chasing payment of invoices and managing any aged debt;
• Ensure site Bible folder is up to date including RAMS SSOW COSHH sheets etc;
• Carry out Health and Safety on site including delivery of toolbox talks online training;
• Report any accidents incidents or near misses as per the Pareto procedures;
• Mobilise new contracts on site including TUPE consultations with incoming teams;
• Advising Regional Account Manager of any portable appliance testing as required;

Knowledge and Experience:

Vocational and Technical Skills

Essential

IOSH as a minimum

Awareness / knowledge of Health & Safety issues

Good IT skills including Microsoft Office

Desirable

Experience

The job holder will be required to have experience within soft services ideally cleaning including specialist cleaning. Preferably previous account management.

Interpersonal Skills

When dealing with client personnel and at all levels the job holder must use tact and diplomacy in order to get cooperation from client personnel and when dealing with visitors.

Responsibility

Human Resource Management

The job holder is responsible for checking on the quality of their work and supervising less experienced staff when required.

Physical Resource Management

• The job holder is responsible for the care of toolscomplete as appropriate whilst in their use whether the property belongs to the client or Pareto.

• Confidentiality is required on all matters that are attaining to Pareto and the client.

• The quality of the post holders work can have an indirect effect on animal care e.g. quality of work within animal enclosures.

Communication

Communication is oral / written and mostly internal with the site manager and clients staff. Communication is generally straight forward. From time to time the job holder will liaise with contractors working inside of the clients sites or areas of responsibility and at times with visitors.

Liaison

The clients image can be affected by the job holders dealings with visitors and the media. While in dealings with the clients personnel at all levels the clients costs and operational efficiency are influenced the post holder also has a requirement to liaise with inspectors and governing bodies that may come to the clients sites or areas of responsibility.

Mental Demands

Judgement and Decision Making

Work is allocated to the job holder who in most cases decides how to tackle it sometimes with the help of specifications. There is consultation within the team regarding the work plan. From time to time the job holder is requested to change work priorities. Routine decisions are made daily based either on personal experience own initiative or following discussions with the clients appointed contact.

Original thought and problem solving

Many tasks involve original thought. Common problems arising are usually technical in nature and are solved independently using past experience and knowledge and sometimes there is a need for design. On occasion help will be sought from the Site Manager or Clients appointed contact regarding unusual problems.

Concentration

There is a need to be alert at all times but a particularly high level of concentration is required when working on machinery and specific detail needs to be paid to Health & Safety guidelines.

The clients unique environment requires extra concentration and due diligence to Health and Safety and locking procedures especially with regard to working in or around any animal enclosure. On occasion during an emergency a lone working environment may exist and due diligence to lone working procedures must be always adhered to.

Flexibility

Tasks cover a wide range of activities. The number of interruptions daily is very variable. These are always from internal sources usually the Site Manager or other Pareto staff. Depending on priorities the job holder will either respond immediately or deal with the matter at a later date. The post holder may be asked to carry out tasks outside of their general duties.

Working Conditions

The job holder is required to work in a variety of conditions these may be outside in the presence of animals and adverse weather conditions the post holder is also exposed to dirt (in animal houses and drains) personal risk (especially with machines) noise (eg machinery) and pollution (eg. dust).