VITA - Security Customer Success Analyst
VITA - Security Customer Success Analyst
Posted on :
08-10-2024
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Job Description
Job ID: 747921
Security Customer Success Analyst
Client: State of Virginia VITA
Duration: 6 Months
Location: Richmond VA
- Candidates will be required to attend monthly meetings onsite in Richmond.
- Candidates must be able to be hired directly by the agency without sponsorship.
ABOUT THE ROLE:
- We are seeking a dedicated and detailoriented Security Customer Success Analyst to join our new Security Product Team.
- In this role you will act as the bridge between our security solutions and our customers ensuring they derive maximum value from our products.
- You will analyze customer feedback monitor account health and proactively engage with clients to enhance their experience and satisfaction with our security offerings.
Key Responsibilities:
- Customer Engagement: Actively engage with customers to understand their needs challenges and goals regarding our security solutions.
- Account Management: Monitor customer accounts to assess health metrics usage patterns and potential areas for improvement or risk.
- Analysis and Reporting: Analyze customer data to identify trends insights and opportunities for upselling or crossselling security products and services.
- Problem Resolution: Address customer inquiries and concerns regarding security products working closely with technical teams to provide timely resolutions.
- Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
- Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
- Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
- Collaboration: Collaborate with sales marketing and product teams to ensure alignment on customer needs and satisfaction initiatives.
Required Skills:
- Experience in customer success account management or a related role in the technology or cybersecurity industry. Required
- Strong understanding of cybersecurity concepts practices and products. Familiarity with security frameworks (e.g. NIST ISO) is a plus. Highly desired
- Proficient in data analysis and reporting tools; experience with CRM systems is advantageous. Highly desired
- Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner. Required
- Strong analytical and problemsolving skills with a proactive approach to identifying and addressing customer issues. Highly desired
- Passion for customer success and a commitment to delivering exceptional service. Required
Employment Type
Full Time
Key Skills
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