Job Purpose Summary (position overview) statement:
Support OTM business users such as transportation planners procurement carriers settlement logistics leadership and others in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
Need ability to solve complex issues and troubleshoot within order management shipment planning bulk planning invoicing and other areas of OTM.
Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Suggest key process and performance improvement opportunities within OTM identified during the course of support.
Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.
Must Haves & Preferred experience/duties:
5 years of functional experience configuring maintaining and supporting OTM
Troubleshooting experience related to order issues shipment planning issues bulk planning issues rating issues master data issues etc.
Working knowledge of OTM modules such as order management rates shipment management equipment invoice and voucher creation etc.
Ability to suggest/make OTM configuration changes to support business users
Educational Requirements:
Bachelors degree (minimum required)
Travel Requirements:
0% 10% projectrelated trave