drjobs Customer Care Executive العربية

Customer Care Executive

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1 Vacancy
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Jobs by Experience drjobs

1-3years

Job Location drjobs

Riyadh - Saudi Arabia

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Handle incoming customer inquiries and provide accurate and timely responses.
  • Provide exceptional customer service by actively listening to customers needs and concerns and taking appropriate actions to resolve them.
  • Build and maintain strong customer relationships through positive communication and interaction.
  • Collaborate with internal teams to address customer issues and ensure timely resolution.
  • Process customer orders returns and exchanges efficiently and accurately.
  • Continuously maintain knowledge of company products services and policies to provide accurate information to customers.
  • Identify opportunities for improvement in customer service processes and make recommendations for enhancements.


Requirements

  • Proven experience in a customer service role with a focus on delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills with the ability to clearly and effectively communicate both verbally and in writing.
  • Strong problemsolving and decisionmaking skills with the ability to think critically and provide effective solutions.
  • Ability to multitask and manage time effectively in a fastpaced environment.
  • Proficient computer skills including experience with customer service software and Microsoft Office suite.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Ability to work well independently and as part of a team with a positive and collaborative attitude.


Employment Type

Full Time

Company Industry

About Company

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