Customer Care Executive

• Handle incoming customer inquiries and provide accurate and timely responses.
  
• Provide exceptional customer service by actively listening to customers needs and concerns and taking appropriate actions to resolve them.
  
• Build and maintain strong customer relationships through positive communication and interaction.
  
• Collaborate with internal teams to address customer issues and ensure timely resolution.
  
• Process customer orders returns and exchanges efficiently and accurately.
  
• Continuously maintain knowledge of company products services and policies to provide accurate information to customers.
  
• Identify opportunities for improvement in customer service processes and make recommendations for enhancements.
  

Requirements

• Proven experience in a customer service role with a focus on delivering exceptional customer experiences.
  
• Excellent communication and interpersonal skills with the ability to clearly and effectively communicate both verbally and in writing.
  
• Strong problemsolving and decisionmaking skills with the ability to think critically and provide effective solutions.
  
• Ability to multitask and manage time effectively in a fastpaced environment.
  
• Proficient computer skills including experience with customer service software and Microsoft Office suite.
  
• Strong attention to detail and accuracy in data entry and documentation.
  
• Ability to work well independently and as part of a team with a positive and collaborative attitude.